Getting help
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Discussion list
Smile Users List (sul), the mailing list about Smile, is a valuable resource for getting help. For the instructions to subscribe to sul, visit the Discussion list page.
If you experience trouble
Before you ask help, you may want to check whether your problem is addressed in the troubleshooting FAQ section of this page, or consult Smile documentation.
Bug reports, help request

Satimage-software welcomes your feedback: bug reports and suggestions for improvements.

Satimage-software also welcomes your request for any kind of help.

To request help, to report a bug, or to submit a suggestion, please send email to .

Troubleshooting FAQ
When I try to launch Smile I get an error message: "Error while looking for Class Scripts folder"
If you have installed Smile while logged as a non-admin user account, this may be the problem. Trash the files that you have installed (three osax + the Smile folder in /Applications/). Log as admin and install Smile. Now you can log as any user and use Smile normally.

The Install file mentions a folder that I don't find in the Smile folder freshly expanded after I downloaded Smile, or:
Smile has the generic icon for an application, instead of the cool saucer icon, or:
The Scripting additions in the Smile folder freshly expanded look like folders
You have probably attempted to open the Smile folder while it was being expanded, without waiting until expanding is complete. Trash the folder and re-expand the .sit Archive. Logging out then in again may also fix the problem.

I have installed FruitMenu and it won't work when Smile is the active application.
FruitMenu (by Unsanity) relies on a rather chancy event passing mechanism, which does not work for an application open to user-generated AppleEvents like Smile.

Smile crashes every now and then when I use an Unicode window, for instance when I paste some text, or when I change the font.
Maybe you have installed Silk (by Unsanity). Silk relies on unsupported hacks. Consider un-installing it. Move the ApplicationEnhancer.framework file out of its location, then log out and in again.

When I try to launch Smile the icon bounces a few times in the Dock but Smile does not start,
or, Smile just does not start
We do not have a confirmation from the vendor yet, but it seems that Virex prevents Smile from working normally. We are still investigating.
Reports from users suggest the following fix:
  • in System Preferences > Login > Startup Items disable Virex,
  • download the version 9 of Stuffit Expander,
  • trash the uncompressed files, and re-expand the .sit Archive.
When I try to launch Smile I get an alert Error 130while using "Context".
In order to work properly Smile needs to find at the same level its Class scripts folder. If the icon of Smile that you double-click has a normal Class scripts folder at the same level, you may be a victim of some confusion of Finder which is trying to launch an older version of Smile. If the problem persists, logout and login again.

Smile seems to hang when I launch it. Or, it finally opens but the Worksheet covers the whole screen. Or, Smile launches normally but when you open the Preferences dialog the window is all in a mess (text wrap vertically).
The scripting addition "QXPScriptingAddition" induces major problems in AppleScript. If you have this scripting addition installed, AppleScript will not work normally on your machine, in particular Smile will not be able to launch properly.
If you have installed "QXPScriptingAddition", consider removing it. You may find it in any of the two folders:

When I print a PDF, I get some lines out of the frame of the figure.
If some PDF file looks good on the screen but does not print correctly on your HP printer, download, and install the latest drivers from Hewlett-Packard.

When I make a stand-alone application, I get an error message.
Please check you are using the latest version.

Smile launches normally, but I get a Message floating window with a red error message.
When Smile launches, it compiles the Context additions. The Context additions are AppleScript libraries. One of them could not compile. The most frequent cause is: you have not installed all the Scripting additions included in the download, or you did not remove an obsolete Scripting addition (SmileLab.osax is obsolete). Please check the Install Smile file included in the download.
The error message specifies which library could not compile. If several could not compile, only the last one is displayed. Open the library, which may be located in any of the four folders below:
/Applications/Smilexyz/Class scripts/Context additions/
/Applications/Smilexyz/ scripts/Context additions/
/Users/<login>/Library/Application support/Smile/Class scripts/Context additions/
/Library/Application support/Smile/Class scripts/Context additions/

Select the whole text of the library, press ⌘R: now you can check where the error occurs and debug further.

The Context additions are not required for the basic use of Smile. Mainly, the graphic engine and SmileLab require that the Context additions compile properly. If you intend to use only Smile's basic features, you can choose to simply dismiss the error message.
Smile launches normally, but I get a Message floating window with an error message about the decimal separator.
Some features of Smile work only if the decimal separator is set to . (period). Mainly, you can use real values in the graphic engine only if the decimal separator is set to period.

I have set Smile to re-open windows, and one of the windows which opens automatically hangs Smile when it launches.
To skip the re-opening phase, press ⇧ when Smile launches.
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